FAQ

How can I confirm my order and its shipping status?

An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive an order confirmation within 48 hours (2 business days) of your order, please email support@pruvue.com

 

When will my order ship?

Typically your order will ship within 24 hours. Our normal shipping and order processing days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays or company closures. Once your order ships, you will receive an email with your tracking number. Shipping within the U.S. usually takes 3-5 business days to arrive.

  1. If you place a "Express Shipping (1-2 Business days)" order on Fridaybefore 12PM CST, your order will be delivered on MONDAY, as Saturday and Sunday do not count as shipping days.
  2. If you place a " Express Shipping (1-2 Business days)" order on Fridayafter 12PM CST, your order will be processed and shipped out on MONDAY and you will receive it on until WEDNESDAY.
  3. The same applies to Priority Shipping 2-Days, please do not count the weekends in your delivery time. The Priority Shipping 2-Days option refers to business days, and does not include Saturday, Sunday or holidays.
  4. These shipping methods are not available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier.

 

Can I ship my order to an APO, FPO, DPO, or PO Box?

USPS delivers to APO, DPO, FPO, and PO boxes. No standard FedEx or UPS services will deliver to APO, DPO, FPO, or PO boxes.

 

Do you ship internationally?

Yes, we ship worldwide! International orders can be shipped through USPS, UPS, Fedex or DHL. 
Note that we are not responsible for paying import duties. Our prices do not include VAT, these taxes may be requested when the package enters your country. 

 

International Buyers

Import duties, taxes, and charges are not included in the item price. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.